Client Program Technical Lead

Job Location UK-Nottingham
Regular Full-Time


The Client Program Technical Lead is responsible for delivering the highest quality consultation support to our pharmaceutical/biotechnology industry clients. This role functions as a subject matter expert to advise external client(s) on data-driven technology strategies to achieve their strategic, financial, and operational goals to effectively and successfully support studies. This role will be expected to lead and drive all aspects of a study throughout the entire lifecycle.


We are recruiting for a total of five in Europe. This posting is specifically for the Nottingham office but we are recruiting in other locations and also in the US.


ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.


ERT is a growing and rewarding place to advance your career, especially for those who are passionate about finding solutions that improve lives – or save lives – for millions of people around the world. Our success starts with caring and collaborative people, from the recent college grad who’s just getting started to the seasoned professional with a wealth of knowledge, skills and experience. Together, we’re making a difference.



In this role, you will:

  • Manage technical aspects of Service Delivery and the full life cycle across specific accounts where services are provided to ensure successful execution of studies for assigned client(s)
  • Ensure the feasibility of the solution and deliver the resolution by leveraging ERT’s full capabilities
  • Work with Technical Project Manager to commit to client(s) on behalf of the Delivery organization on delivery schedule
  • Collaborate on Service Delivery and work with the operations delivery team and their Leadership
  • Support identification of gaps, confirm plans, report on delivery performance, communicate operational issues and identify ways to continuously improve
  • Ensure enablement of quality, and effectiveness solutions
  • Responsible for overall study delivery to ensure sponsor specific accounts are consistently delivered on time and within budget.
  • Develop strong, trusting relationships with clients
  • Ensure best practices and standards across clients’ deliverables by performing quality checks and serving as a client facing –SME
  • Work with the Solutions Portfolio Manager across the A to Z of the Software development lifecycle and through to Study Archive
  • Attend Client and Internal Meetings as required example - Advisory meetings as needed to guide sales team on design capabilities / S2S / KOM / UAT feedback review / Lessons Learned
  • Represent Product Customization department for Product/R&D improvements
  • Organize regular meetings with client to review new opportunities, delivery improvements, and client satisfaction
  • Own, and drive the improvement of client success metrics Defects/CAPA’s
  • Act as a SME for early engagement in pre-sales activities (sales demos, bid defense work)
  • Participates in bid defense preparations when required
  • Ensure Standardization Library compliance and reuse processes within and across service delivery
  • Participate in account planning and forecasting within the Operations Leadership Team
  • Provide innovative solutions and originate new opportunities relevant to solve client needs
  • Participate in sales and business review meetings to support new client opportunities
  • Collaborate with your peers and teams to drive exceptional delivery
  • Lead global teams, consisting of both onshore and offshore resources
  • Provide mentorship and guidance to junior team members


The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  ERT reserves the right to amend or change this job description to meet the needs of ERT.  This job description and any attachments do not constitute or represent a contract. #LI-IM1


What we seek:

  • BSc, BA or equivalent (Degree in science/ health care-related field a plus) or 7 years of industry related experience
  • Minimum of 4-5 years of strong technical experience
  • Strategy and or advisory consulting experience required
  • Experience leading, coordinating, and motivating teams required
  • Client relationship & expectation management required
  • Clinical Indication Specific experience preferred
  • Ability to understand and interpret clinical trial documentation such as protocols, questionnaires and other data collection instruments, and clinical data models
  • Demonstrated experience in interpretation of client requirements to prepare and document design specifications
  • Passionate about the ultimate client experience and interactions with clients at all levels
  • Familiarity with FDA regulatory processes, clinical research processes
  • Self-directed - comfortable working in a fast-paced environment
  • Ability to manage multiple project tasks and deliverables
  • Proven problem-solving skills and attention to detail
  • Excellent presentation, communication (written and oral) and negotiation skills
  • Ability to travel up to 25%


What we offer:

  • Competitive Salary plus Annual bonus target
  • Excellent On-Boarding plan
  • Global Exchange Program
  • Exceptional Tuition Reimbursement program
  • Comprehensive Benefits Package, including a generous paid time off program

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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