• Director, Project Management eCOA

    Job Location US-PA-Pittsburgh | US-PA-Philadelphia
    Regular Full-Time
  • Overview

    This critical role will manage the US-based eCOA Project Management team across multiple offices and is responsible for implementing departmental strategies, monitoring the progress of projects, and leading the team towards accomplishment of departmental and corporate goals. Must have clinical trials / pharmaceutical industry experience, locations flexible to Pittsburgh, Boston or Philadelphia.




    • Work with the department management team to assure that departmental objectives are being implemented and completed according to schedule.
    • Manage designated Project Management staff, which includes:
      • Mentoring and defining career paths by developing core competencies
      • Ensuring proper training is executed and documented
      • Conducting reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards and SOPS
      • Coordinating routine status meetings to facilitate communications, monitor workload, and provide forecasting guidance
      • Collecting, monitoring, and analyzing defined staff metrics to gauge the productivity and efficiency of Project Management team
    • Organize and conduct Project Management team meetings to communicate corporate/department updates.
    • Serve as the first point of escalation for customer issues and with internal and customer teams to ensure timely issue resolution
    • Direct the hiring, orientation, and training plan for the Project Management team members.
    • Promote inter-departmental collaboration and serve as designated departmental liaison to create a positive team environment, effective communications, and efficient use of resources to meet contract deadlines
    • Develop strategies to promote excellent customer service and to streamline Project Management procedures.
    • Ensure compliance with timely training completion/documentation.
    • Develop, review and revise Standard Operating Procedures, Job Descriptions, and Departmental Training Plans, as needed.
    • Spearhead departmental initiatives, and initiate process development for new equipment, services, and systems.
    • Attend customer meetings with Business Development and/or Operational teams to present ERT services and Operational workflow, as applicable.
    • Perform other duties, assignments, and/or special projects as time or circumstances necessitate.


    • Bachelor Degree required, Master’s degree preferred.
    • At least six years of experience in pharmaceutical field (or related industry experience), with an emphasis on Project Management
    • At least six years of Management/Supervisory experience preferred
    • Demonstrated leadership skills
    • Working knowledge of Microsoft Office products
    • Knowledge of the pharmaceutical drug development process
    • Excellent organizational, interpersonal, time management, and prioritization skills
    • Valid passport and ability to travel across offices as needed (estimated 20%)


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