• eCOA Solutions Consultant

    Job Location Global Opportunity
    Regular Full-Time
  • Overview

    The eCOA Solutions Consultant will have duties that include protocol review, solution/budget development, sales support, and acting as solutions/operations liaison. This individual supports the Protocol Review Team’s efforts by representing our eCOA division.


    ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that our customers can move ahead with confidence. With more than 45 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so it can adapt without compromising standards.

    Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement, and measure the efficacy of new clinical treatments while ensuring patient safety. Over the past four years, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, Biotechs, and CROs have relied on ERT solutions in 9,500+ studies spanning three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly – and with confidence. For more information, go to or follow us on LinkedIn, Twitter, and Facebook.



    1. Analyze new opportunities to define creative and strategic solutions to best leverage ERT’s eCOA products and offerings to the benefit of new and existing clients and partners
    2. Identify eCOA needs in all new RFPs
    3. Participate in daily Solutions calls
    4. Liaise with eCOA sales specialist, operational, and/or scientific teams to review unique solution designs
    5. Produce thoughtful proposal content to clearly convey the envisioned solution throughout the proposal process
    6. Understand product integration offerings to upsell other ERT product offerings
    7. Support Contract Review, as needed, for eCOA Services
    8. Participate in cross functional teams to transition a project from the business development process to the project implementation phase
    9. Participate in operational readiness efforts with the Product Development Team


    1. May provide peer review as required and needed.
    2. May assist in the mentoring and training of staff.
    3. Provides other support and takes on other responsibilities as defined by team lead or team management
    4. Performs other duties, assignments or special projects as needed.

    The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. ERT reserves the right to amend or change this job description to meet the needs of ERT. This job description and any attachments do not constitute or represent a contract.





    • Minimum Bachelor’s degree in science, psychology, public health, medicine, or a closely related field is strongly preferred. However, any equivalent combination of education and experience sufficient to perform job duties may be considered.


    • 2-5 years’ experience in implementing clinical trial technology applications.
    • Familiarity with protocols, either in development or technology design application, required.
    • Pharmaceutical and/or CRO background a significant plus.
    • Experience in a fast paced, multi-task environment; ability to work independently and under pressure.
    • Exceptional computer skills (MS office suite minimum).
    • Exceptional organizational skills.
    • Excellent personal interaction skills, professional telephone and client interaction skills.
    • Excellent judgment, attention to detail, communication and customer skills plus the ability to work as part of a team as well as individual contributor.

    The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.


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